Managing partner commissions

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This feature is only available on Business plans and above .

Where to find your program commissions?

In the program menu, open Commissions under Insights. The top of the page summarizes how many commissions you have and for what amount — in total, pending, processed, and paid. Below is the table of all program commissions with a filter and a date range picker.

Commissions page: status summary and the commissions table

Column	Data
Date	Commission date
Customer	The customer associated with the lead or sale
Partner	The partner receiving the commission
Type	Click, lead, sale, referral, or “Other” — the label for manual one-time commissions
Sale amount	The sale amount, or a count for clicks, leads, and manual commissions
Commission	The amount the partner will receive
Status	The current commission status — see below

Use the gear button in the table header to choose columns — for example, add Group. To download commissions, use the ⋮ menu → Export as CSV.

Commission statuses

A new commission moves through these statuses:

Pending — the initial status. The commission waits for the partner group’s payout holding period — from zero to 90 days.
Processed — the holding period is over and the commission is available for payout.
Paid — the payout containing this commission has been sent.

A commission can also get one of these statuses:

Refunded — the sale behind the commission was refunded. Set automatically when your billing system passes the refund event (YooKassa or a custom integration), or via the RevRoute API.
Fraud — the commission was deemed fraudulent.
Duplicate — the commission was deemed a duplicate and excluded from all upcoming payouts.
Canceled — the commission was canceled, e.g. for a self-referral sale.
On hold — the commission is paused, e.g. while fraud events are being reviewed.

To mark a commission manually, use the ⋯ menu on its row: Mark as duplicate, Mark as fraud, or Cancel commission. RevRoute asks you to confirm — the action can’t be undone. Marking as fraud and canceling can be applied to all past and future commissions of the same customer–partner pair.

Creating manual commissions

Sometimes you need to create a commission manually — e.g. to pay a bonus or account for a sale missed due to a tracking error. Manual commissions are included in the partner’s next payout.

Click Create commission (or press C) on the Commissions page or in a partner’s profile. In the Create commission sheet, pick the partner and the commission type: One-time, Lead, or Recurring sale.

One-time commissions

A bonus, reimbursement, or any other payout not tied to a customer, referral link, or sale.

Create commission sheet: a one-time 5,000 ₽ commission for MediaPro

Field	Description	Required
Amount	The commission amount in rubles	✅
Description	An optional description, up to 190 characters	❌
Set custom date	The commission date; defaults to today	❌

Lead commissions

A reward for a qualified sign-up or referral. The amount is calculated automatically from the lead reward of the partner’s group.

Field	Description	Required
Referral link	The partner link the lead is tied to	✅
Customer	The customer associated with the lead; you can create a new one right here	✅
Set custom lead event date	The event date; defaults to today	❌
Set custom lead event name	The lead event name	❌

Recurring sale commissions

A reward for a subscription payment by a referred customer. The commission is calculated from the sale reward once you enter the sale amount.

Create commission sheet: Recurring sale type

Field	Description	Required
Referral link	The partner link the sale is tied to; available once a partner is selected	✅
Customer	The customer associated with the sale; you can create a new one right here	✅
Sale amount	The sale amount in rubles; appears once a customer is selected	✅
Set sale date	The sale date; defaults to today	❌
Invoice ID	The sale’s invoice ID — can be used to retrieve the commission via the API	❌
Product ID	The ID of the product sold	❌

Creating a new customer

If the customer doesn’t exist in RevRoute yet, open the Customer list and select Create new customer to open the New customer dialog.

New customer dialog: name, email, country and external ID

Field	Description	Required
Name	The customer’s name	❌
Email	The customer’s email	❌
Country	The customer’s country — used in analytics and country-specific rewards; Russia by default	✅
External ID	Your unique ID for this customer — e.g. your database ID or email	✅

Once created, you can attach commissions to the customer.

Creating clawbacks

If a partner was credited too much, create a clawback — a negative commission deducted from the partner’s next payout.

Open the ⋮ menu next to Create commission and select Create clawback. You can also create a clawback from the partner profile: ⋮ → Create commission refund — the partner is preselected.

In the Create clawback sheet, set:

Partner — the partner the amount is withheld from;
Amount — the clawback amount;
Reason — order canceled, fraud, terms violation, tracking error, payment failed, ineligible partner, duplicate commission, or other.

Create clawback sheet: partner MediaPro, amount 1,500 ₽, reason Order canceled

Click Create clawback — it appears in the commissions table as a negative commission.