Troubleshooting

If something looks wrong, scan the table below first — most issues match one of these symptoms exactly.

Find your symptom

Symptom	Page
A click on a short link didn’t appear in analytics	Tracking issues
A signup happened but no lead event was recorded	Tracking issues
A sale was tracked but no partner got the commission	Tracking issues
Browser console shows a CORS error from `api.revroute.ru`	Tracking issues
The webhook fires from the dashboard test but not from real events	Webhook not firing
My endpoint receives the webhook but the signature check fails	Webhook not firing
The dashboard says my webhook is “disabled”	Webhook not firing
Webhook deliveries time out	Webhook not firing
API call returns 401 / 403	API errors
API call returns 422	API errors
API call returns 429	API errors
Random 5xx from the API	API errors
Custom domain is stuck on “Verifying DNS”	Domain config
SSL certificate is pending for hours	Domain config
CNAME conflicts with an existing DNS record	Domain config
Subdomain works in browser but redirects don’t fire	Domain config

General debugging steps

Before opening a support ticket, three commands solve most issues:


# 1. Make sure the API key is valid and you're hitting the right workspace
curl https://api.revroute.ru/workspaces/proj_xxx \
  -H "Authorization: Bearer $REVROUTE_API_KEY"
 
# 2. Check the redirect path for your short link
curl -I https://revroute.ru/your-key
 
# 3. Inspect what the analytics script actually sent
# Open DevTools → Network → filter "api.revroute.ru"

If a request fails, the response body always contains an error.code and error.message. Copy both into your support ticket — that gets you to root cause in one round-trip.

Where to look in the dashboard

Events tab (/<workspace>/events) — every click, lead, and sale in real time, with the raw payload
Webhook logs (/<workspace>/settings/webhooks/<id> → Logs) — every delivery attempt with request and response bodies
API logs (/<workspace>/settings/tokens/<id> → Logs) — recent requests made with a specific API key, status codes, and timings

These three views resolve ~80% of “why isn’t this working” questions before you have to read code.

Outages on our side

If it looks like an outage on our side — 5xx errors keep coming back, or events stopped arriving for all links at once — contact support and tell us when the problem started.

If everything in the dashboard looks healthy, the issue is most likely in your configuration. Walk through the relevant page below.