Messaging your partners
This feature is only available on Advanced plans and above .
On RevRoute, you can use the messaging center to communicate directly with the partners in your program. Partners get notified about new messages via email and reply to you from their partner dashboard.
Messages location
In your program menu, open Messages to see all your conversations with partners and compose new messages.
Messages overview
The messaging center has three panels:
| Panel | Content |
|---|---|
| Messages | All your conversations in one place. |
| Conversation | The full thread with your selected partner. |
| Profile | Key info and performance stats for the partner. |
Conversation list
The left panel lists every conversation with your partners: the partner’s name and profile image, plus the date and an excerpt of the latest message. Select a conversation to pick up where you left off, or click the Pencil button in the top right of the panel to compose a new message — it opens a search for partners in your program.
Conversation panel
The center panel shows the full thread with your partner. Your workspace teammates can message partners too if their role allows it, with their profile images shown beside each message.
Type your message in the field at the bottom of the panel and click Send. The field also has emoji, bold, italic, and link buttons.
Message status
Each message sent has a check mark:
- Single check mark – delivered
- Double check marks – delivered and read (either in the notification email or in the partner dashboard)
Profile panel
The right panel shows the partner’s status in your program, their email, group, and performance stats: clicks, leads, conversions, revenue, commissions, and net revenue. Click Change group to move the partner to another group, or View profile to open their full profile. You can hide the panel with the button in the top-right corner of the conversation.
Message notifications
RevRoute notifies you about new partner messages via email. You can turn the New message from partner notification on or off in Settings → Notifications, under Partner program.
Disabling messaging
If you prefer to handle support outside RevRoute, you can disable partner messaging.
Go to your program’s Resources, turn off the Messages switch in the Help and support section, and click Save.
When messaging is disabled, partners see a notice in their dashboard that your program uses external support, with a button to email the support address specified in that section. Your Messages page shows that messaging is disabled, with a button to go to Resources and turn it back on.